Bookdical Health Inc., on its own behalf and on behalf of its affiliates and/or wholly owned subsidiaries including but not limited to, Bookdical Health Nigeria and Bookdical Health Medical Group , (collectively referred to as "Bookdical Health", "we", "us", or "our"), owns and operates the websites located at www.bookdical.com, www.bookdical.com.ng, www.bookdical.ng, www.bookdicalhealth.com, member.bookdical.com, partner.bookdical.com, member.bookdical.com, client.bookdical.com and various mobile applications (collectively, the "Website" or "Websites"). Through these Websites we offer various online services that enable visitors to the Websites ("you" or "Visitors") to receive access to various types of healthcare information and information about our services ("Services").
Bookdical understands that privacy of information is of great importance to our Visitors.
By accessing or using the Website after such changes are posted you agree to all such changes.
COLLECTION, USE AND DISCLOSURE OF INFORMATION
Either Bookdical Health or a third-party vendor on behalf of Bookdical Health may automatically collect information while Visitors browse the Websites. We may collect such information by tracking, or asking a third-party vendor to track, your click-stream activity when such information is not tied to a user ID through the use of "cookie" technology or by tracking internet protocol (IP) addresses, as explained below.
Because we want our Websites to better serve Visitors' needs, we collect some basic information about Visitors and their devices, including, but not limited to:
- IP address (the computer's address on the Internet)
- Operating system (e.g. Windows Vista)
- Browser software (e.g. Microsoft Internet Explorer, Firefox)
- Internet Service Provider (e.g. 9MOBILE, MTN, etc)
- Geographic location (e.g. Ikeja,Lagos.)
- Type of device (e.g. iPad, desktop)
- Mobile device crash information
- Locale and language of device and whether it has fingerprint/face sensors
- Dates and time, you accessed and used the Website, features you used in the Website, and how long you use the Website overall
- Links you click and pages you view within the Website
- Pages you view before and after you leave the Website
The Information collected from Visitors on our Websites may be shared with our suppliers and vendors and used in the aggregate to create summary statistics that help us analyze the Websites' usage trends, assess what information is of most and least importance, determine technical design specifications, arrange the Websites in the most user-friendly way, and identify system performance or problem areas.
By continuing to use the Websites, you hereby consent to the use and disclosure of your Information as set forth below:
Like many companies, we use "cookies" to help you better navigate the Websites. A "cookie" is a small piece of information sent by Bookdical Health's web-based applications that are stored by your web browser on your computer's hard drive. Cookies enhance your online experience by saving your preferences while you are visiting a particular Website. The cookies do not contain any identifiable information and cannot profile your system or collect information from your hard drive. Most Internet browsers automatically accept cookies, but you can set your browser to refuse them or to alert you when they are being sent.
For more information about the cookies that are used on the Websites and your ability to opt out of use of those cookies, please see Bookdical Health's Cookies Policy.
YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION
Amendment. You have a right to request that Bookdical amend or delete the Personal Information it collects from your use of the Websites if you believe it is incorrect or incomplete, and you may request an amendment or deletion for as long as the Personal Information is retained by Bookdical. You must submit your request in writing to Bookdical and provide a reason to support the requested amendment. Bookdical may, under certain circumstances, deny your request by sending you a written notice of denial.
HOW TO CONTACT US?
Questions or comments regarding this Policy should be submitted to the Bookdical Health Privacy Officer by mail or electronic means as follows:
- Bookdical Privacy Officer
- Bookdical Health, Limited.
- Deo Gratias Mall Road,
INFORMATION WE COLLECT
Through your use of our Website, we may collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Visitor ("personal information"). The only personal information that our websites have collected from Visitors and used or disclosed for business purposes during the last twelve (12) months is IP Address and information that Visitors have directly provided to us through the Website such as through our testimonial page or when seeking additional information. While IP Address may be considered a personal identifier, Bookdical cannot link IP Address to a particular consumer or household.
Personal information does not include:
- Publicly available information from government records.
- Deidentified or aggregated consumer information.
- Health or medical information covered by the Health Insurance policy and the Nigerian medical Confidentiality act or clinical trial data (which means if you are a member of Bookdical and you log into the secure portion of our website, this Policy does not apply to the information collected or used on the secure portals).
Bookdical obtains the categories of personal information listed above from the following categories of sources:
- Directly from you. For example, from information you submit on the testimonial page or contact information on the Website.
- Indirectly from you. We collect IP Address from you in order to observe your actions on our Websites
USE OF PERSONAL INFORMATION
First and foremost, Bookdical does not sell and has not sold any Personal Information in the preceding twelve (12) months.
We may use or disclose the personal information we collect for one or more of the following business or marketing purposes:
- To supervise, administer and monitor the Websites.
- To measure and improve the quality, the effectiveness and the delivery of our Websites.
- Market Bookdical's services to you.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- To provide, support, personalize, and develop our Websites.
- To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Websites and third-party sites.
- To respond to your direct inquiries.
Bookdical will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
DISCLOSURE OF PERSONAL INFORMATION
Bookdical may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We share the minimum necessary personal information with the following categories of third parties:
Service providers that provide audit, legal, operational, technical or other services for us, such as:
- Monitoring website activity
- Reporting and analytics
- Marketing and advertising
- Data aggregators
YOUR RIGHTS AND CHOICES
Right to Request Access to Information
You have the right to request that Bookdical notifies you of the personal information about you that we have collected and used. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting that personal information.
- The categories of third parties with whom we shared that personal information.
- The specific pieces of personal information we collected about you
If we disclosed your personal information for a business purpose a list disclosing:
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
Right to Request Deletion of Information
You have the right to request that Bookdical deletes any of your personal information that we collected about you and retained. Once we receive your request and verify who you are, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the Nigerian Electronic Communications Privacy.
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
To exercise the rights listed above, please submit a request in writing to Bookdical via the contact information listed in the Contact Information section.
Only you, or a person registered with the Nigerian Ministry of Justice, at state or local level that you authorize to act on your behalf, may make a request related to your personal information. You may also make a request on behalf of your minor child.
You may only make a request for access twice within a 12-month period. Your request must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a request does not require you to create an account with us.
We will only use personal information provided in a request to verify your identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a request within 5 working (5) days of its receipt. If we require more time (up to 10 working days), we will inform you of the reason and extension period in writing.
For Requests to Access, our response will only cover the 12-month period preceding the request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your privacy rights. We will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
- Bookdical Privacy Officer
- Bookdical Health, Nigerian Limited.
- Number 5 Deo Gratias Mall,